Civil360AGS is a digital platform that enables civil engineering professionals to discover and contact other verified professionals. This policy explains the rules regarding cancellations and refunds for paid subscriptions.
Subscription Cancellation
Subscriptions renew automatically unless cancelled before the renewal date.
You may cancel your subscription anytime by contacting us.
After cancellation, your subscription will remain active until the end of the current billing cycle.
Cancelling a subscription does not automatically generate a refund.
Refund Policy
Refunds may be granted in specific situations after review by our support team:
Duplicate payments or accidental double billing.
Technical issues preventing service access.
Billing errors caused by the payment gateway.
Where required by applicable consumer protection laws.
Refunds are not provided for:
Change of mind or if the user has accessed service features.
Failure to use subscription benefits after successful activation.
How to Request a Refund
To request a refund, contact us with your registered email and payment reference: