Cancellation & Refund Policy

Civil360AGS is a digital platform that enables civil engineering professionals to discover and contact other verified professionals. This policy explains the rules regarding cancellations and refunds for paid subscriptions.

Subscription Cancellation

• Subscriptions renew automatically unless cancelled before the renewal date.
• You may cancel your subscription anytime by contacting us.
• After cancellation, your subscription will remain active until the end of the current billing cycle.
• Cancelling a subscription does not automatically generate a refund.

Refund Policy

Refunds may be granted in specific situations after review by our support team:

• Duplicate payments or accidental double billing.
• Technical issues preventing service access.
• Billing errors caused by the payment gateway.
• Where required by applicable consumer protection laws.

Refunds are not provided for:

• Change of mind or if the user has accessed service features.
• Failure to use subscription benefits after successful activation.

How to Request a Refund

To request a refund, contact us with your registered email and payment reference:

Email: contact@civil360ags.com

Phone: +91 8882843729

If approved, refunds are processed within 5–10 business days depending on your bank/payment provider.

Service Access After Refund

If a refund is issued, access to premium features including viewing contact details will be removed immediately.

This policy may be updated at any time. Please review regularly.